You
& the opportunity for improvement
& the opportunity to test yourself in several areas
& the opportunity for an international, corporate environment
& the opportunity to make your opinion count
& the opportunity for an exciting workplace
This is K&H. A leading financial institution with 3,800 employees who serve the 21-century clients’ needs in a customised, proactive way with innovative banking, insurance solutions & even beyond. Because our customers can only be satisfied if our employees can find satisfaction in what they are really good at.
You & K&H
K&H Payment Services Ltd., a major payment service provider focused on card acquiring services announces the following position.
tasks:
Initiate Business Development projects to enhance the customer experience. Work to ensure that the Company has a consistent value proposition for each segment of the individual customers throughout the whole product range and the various distribution channels in order to reach its strategic goals and to acquire new customers via a unique customer experience.
- participate in the digital transformation of the Company’s processes and overall customer experience, i.e. creation of online onboarding capability; creation of digital self-service capability
- cooperate with Group stakeholders in improving customer experience in card acquiring across KBC Group
- represent the needs and requirements of Hungarian business in Group-wide projects and discussions
- drive continuous optimization of customer facing processes based on regular “Voice of customer” analysis and other sources of customer feedback
- identify new ways of impressing our customers
Join our team!
We offer you:
- professional development
- your superior will help you as a mentor
- education and trainings
- internal career path
- modern, convenient work environment
- stability and honor
package:
- competitive salary
- employee discount for your daily banking activities and long term financial plans
- flexible employee benefits
- annual performance reward
- mobile phone for business and private use
- laptop
- opportunity to work from home
what you need for success:
- college / university degree in Business, Economics
- minimum 3 years banking and marketing experience with several years of experience in strategical and tactical planning, segmentation, profiling of SME and Corporate clients preferably in financial industry
- working knowledge in data governance, GDPR compliant marketing and CRM
- 3+ years coordination and project management experience
- fluent English
- extensive experience with financial products, preferably experience with card acquiring
- excellent organizational, communication and interpersonal skills
- ability to build credible, trusted and strong working relationships
- strong negotiation, influencing and presentation skills with the ability to communicate to and persuade people
- self-confidence and ability to take decisions
- client orientation
- precise, reliable, accurate personality
- innovative, creative thinking, ability to put theory into practice
- strong Project Management skills
- strategic thinker, able to articulate a vision and goal and able to generate, or catalyse in others
- strong problem-solving capabilities; ability to come up with solutions for complex business problems
- ability to manage multiple activities to sharp deadlines
- proactive, can-do attitude with a strong sense of ownership
- analytical brain with abstract thinking, accuracy and reliability
- high level use of software (MS Office)
location:
- Our central office is located in IX. district of Budapest, Lechner Ödön fasor 9.
- You can reach our office with the following mean of public transport: tram number 2, 24, bus number 23, 54, 55 and suburban railway line H7.
- We work in a pleasant work environment next to River Danube in a sustainable and environment-friendly office.
|
Job identifier:
|
11548 |
|
Position name:
|
customer experience manager - K&H Payment Services Ltd. |
| Work place: |
1095 Budapest, Lechner Ödön fasor 9. |
|---|
| Specialty: |
client relationship management (corporate, SME, factoring, leasing) |
|---|
| Job contract type: |
indefinite time |
|---|
| Daily work hours: |
full time |
|---|
| Deadline for application: |
2023.05.31. |
|---|
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