KBC Bank, the parent company of the Hungarian K&H Bank, provides banking services in 5 European countries.
The international IT solutions of the banking group, covering several European countries, take place with Hungarian and Belgian colleagues in Hungary and Belgium, therefore not only our services are international, but also our teams.
Our responsibilities range from day-to-day operation to application development and its operation.
We are constantly expanding the Hungarian side of the team, which is why we are looking for enthusiastic, motivated new employees with medior or possibly senior work experience.
The Service 2 Employee division manages the world of "your digital workplace".
It also steers the digitalization of all KBC employees
by using O365 applications and digital collaboration.
The role of the team:
- Solving performance issues and proposing automation solutions.
- Monitoring and managing the full environment around Citrix.
- Provide applications and Virtual Desktops
- for external partners and developers.
- Build a powerful Virtualization platform,
- of course with great attention to the protection of our data.
- Make sure that our platform is secure
- and able to resist to all the new threats.
- Extend our Citrix environment to host more and more applications in the future,
- in the most effective way and also in a packet form.
- We want to perform less manual actions on our Citrix environment.
- Automation is our highest priority.
- We also use non Citrix tools to manage the environment.
What you can expect working with us:
- You can make sure your future career is steady within our company
- Life-long learning and plenty of opportunities to challenge yourself
- Competitive salary as well as other benefits such as:
- 10% customizable cafeteria,
- annual performance-based reward,
- company phone with mobile internet, that you can use for private purposes as well
- employee discount at the bank
- Medicover
- Your English language skills won’t be worn out as you can use it on a daily basis
- Flexible schedule as we don’t use ‘Clock in Clock out’ system
- As our focus is on teamwork we consider it important to hang out in the "open office" together, but you have the option to spend three days of your working days from home
- We value your insight and are always open to suggestions
- International environment with a cheerful work atmosphere
- Green office in Millennium Park, equipped with:
- bicycle storage and showers
- free parking
- restaurant with panoramic views over the Danube and the National Theatre
- free coffee and snacks in our community area where we hang out and play dart, and have many other dining options in the surrounding area
What your job will be:
- Communicate with the team and other stake holders.
- Take up tasks and distribute them between the team members.
- Solve issues and create new design.
- Have a local helicopter view of tasks.
- Re-distribute the works between team members.
- Have a good overview on the workload.
- Balance the workload based on resources.
- Understand who is overloaded and who is not.
- Help scrum masters guiding the system engineers.
- Talk with counterparties: operations, projects, 3rd line support, architects.
- Estimate the resources and the cost of the projects.
- Create system design and discuss it with architects.
- Present your solution to the technical decision board.
- Involve team members and balance the resources within
- projects and 3rd line support (70%)
- and operational activities (30%)
- Strengthen the culture of proactive approach and agile way of working.
(Not only closing tickets but solving problems.)
- Create real solutions and decide when it is time to create new solutions.
- Follow up and route incidents.
- Check content including language.
- Feedback 1st line and project team.
- Focus on hosting instead of contact with users and application support.
- Handle peaks by proper staffing and needed budget.
- Communicate with project team on solving problems.
- “Create tasks” from operations.
- Discuss future releases and timing.
- Coach team members on soft skills and mindset.
- Ensure the possibility of 24/7 support.
- Connect and interface with the overall KBC on-call SDO support team .
- Understand the KBC flavor of all applications, clear insights and strong integration with KBC organization.
- Pay sufficient attention to maintaining the level of knowledge within the team (including Citrix technical knowledge as well as KBC specific insights)
- Pay sufficient attention to ensure future opportunities and evolution for those resources involved within the support team organization, avoiding too high personnel turnover, bore-outs or loss of knowledge and experience.
- Ensure high quality and timely support, with a high focus on the end customer satisfaction, and high degree of collaboration with the other KBC support teams.
- Build up a well-balanced team in knowledge.
- Ensure knowledge sharing within the team.
- Create knowledge backup within the team.
What we expect from you:
- Team lead or technical team leading experience.
- Agile mindset and project management skills.
- Broad technical experience in Windows Server operating systems.
- You have strong expertise in Citrix:
- Citrix APPS,
- Citrix Virtual Desktops
- Citrix Gateway (Netscaler ADC)
- Automation in virtual environments is a plus.
- Experience with PowerShell, UAC, BladeLogic.
- Knowledge of VMware (environment hosted in VMware)
- Take the lead in creating and implementing new services and automations.
- Work in a rapidly changing environment.
- Strive for improvement and quality.
- Respond quickly to unforeseen circumstances.
- Last-minute adjustments and tight deadlines.
- Confidence, ownership, flexibility, team player attitude.
- Work in an international environment.
- Strong communication skills in English, written and verbal.
- Defend and convince others about your solutions.
What you can expect during the recruitment process:
- After sending your CV in English, expect a two-round interview process, one online in English with the Belgian team leader and one at our office in Budapest (in Hungarian)
- An efficient selection process is important for both of us, so we try to make it as fast as possible, and even if you are not selected we will give you a detailed feedback.
